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The John Warner School

Hospitality

Course Leader:Mr Matthew Walker
BSc

The hospitality industry is made up of many sectors, including hotels, restaurants, pubs, visitor attractions, events management and contract catering. The BTEC in hospitality will give you a taste of the huge range of job opportunities which exist in this young and dynamic service industry.

There are no external exams in this course, instead you will complete 3 compulsory units and 4 option units (see below for examples of the current units studied):

  • Unit 1 The Hospitality industry
  • Unit 2 Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism
  • Unit 3 Providing customer service in Hospitality
  • Unit 10 European food
  • Unit 11 Asian Food
  • Unit 12 Contemporary World Food
  • Unit 22 Planning and Managing a Hospitality Event.

As well as learning about the size and structure of a large and diverse industry, you will learn that hospitality is a ‘people industry’. You will learn customer service skills, teamwork and management skills as well as some practical cookery and food service techniques.          

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